Frequently Asked Questions

Yes, there are different price brackets depending on the order quantity. Please contact a Muuv Specialist at 855-MUUV360 (855.688.8360) or muuv360@align1solutions.com.

Muuv is delivered fully assembled.

Muuv is designed to fit people 5’2” to 6’3” and is fully adjustable. Please refer to the Optimization videos for how to customize to your body. Due to individual varying proportions we cannot guarantee the fit.

Here is a downloadable Optimization Guide or watch one of the Optimization videos to customize Muuv to best fit you.

Sales tax is calculated in the shopping cart as your order is placed. It is based on the requirements pertaining to the entered shipping address.

For your convenience, we accept all major credit and debit cards. A six-month, interest free Payment Plan is available. For large or custom orders, ACH or check payments may be required.

We’ve made a simple, interest free, six-month automated Payment Plan available to Muuv customers. It’s easy to set-up, as your credit card on file will be charged monthly as a term of participation. To opt in, select the payment plan option at the time of checkout. You will be charged 60% per Muuv chair ordered, plus applicable state and local taxes, at the time of purchase. The first of five equal installments will be automatically charged to the credit card on file the month following purchase. The full balance of the purchase price shall become due upon any default. Discounts, promotions and sales are not applicable to payment plan chairs.

When your order is placed, the payment amount of your order is authorized by your financial institution.

To place a tax-exempt order, please contact a Muuv Specialist at 855-MUUV360 (855.688.8360) or muuv360@align1solutions.com.

We display as accurately as possible the textures and colors of our products. You may visit Ultrafabrics website directly and are welcome to order a free fabric sample.

If you are looking to purchase larger quantities of Muuv chairs or full suite office furniture, our customer service representatives can connect you with a design solutions specialist.

Chairs: 855-MUUV360 (855.688.8360) or muuv360@align1solutions.com
Design Solutions: 844-4Align1 (844.425.4461) or 4align1@align1solutions.com

Yes. HI, AK, PR and other limited international delivery is available. We deliver to Canada from the USA and independently to Oceania/Australia via Office Warehouse. 

Please contact a Muuv Specialist at 855-MUUV360 (855.688.8360) or muuv360@align1solutions.com for details and confirmation of availability outside the 48 contiguous United States.

The Muuv comes fully assembled.

Cancelations and changes can be made prior to the shipment of your order and is only confirmed by a Muuv Specialist. Please contact us at 855-MUUV360 (855.688.8360) as soon as possible; orders are processed on a rolling basis. Orders cannot be changed or cancelled once they ship.

Please visit the Return Policy for more information.

It is very rare that you will receive an incorrect product, orders are double checked before shipping. However, if we made a mistake/error in shipping, please contact us within 2 business days of order receipt. We will promptly work to correct the situation.

Occasionally during shipment an item may incur some damage, in which case you must CALL US at 855.688.8360 within 24 hours of shipment receipt. Strongly preferred to KEEP ALL BOXES UNTIL CLAIM HAS BEEN CLOSED. Photos of the damaged package will be requested.

If your product requires service or repair, please contact customer service. Our team will make the determination whether the issue is covered under the warranty and eligible for replacement or repair and make the necessary arrangements.

The label will be on the underside of the seat.

Replacement parts can be requested and purchased through costumer service.

Unfortunately, the warranty becomes void upon resale or tampering of the product because we cannot guarantee the condition or authenticity of these products.

Recommended cleaning instructions for Ultrafabrics®:

One of the best ways to keep Ultrafabrics looking great is through proper maintenance and regular cleaning to prevent excessive dirt from accumulating. To help keep your quality fabrics looking their best, follow these guidelines to extend the life of the fabric:

• Wipe up spills as soon as they occur
• Clean with soap and water or alcohol based cleaners
• Sanitize using disinfectants such as (1:5) bleach/water solution
• For stubborn stains, wipe off with isopropyl alcohol as soon as possible*
• Thoroughly rinse all solution residue with clean water
• Air dry

This information is not a guarantee. Please use all cleaning and disinfecting agents safely and as instructed. The use of other cleaning agents, disinfectants, conditioners or protectants is not recommended and can degrade fabric’s performance and may void Ultrafabrics warranty.