Frequently Asked Questions
How do I place an order?
Are quantity discounts available?
Does Muuv require assembly?
Will Muuv fit me?
How do I adjust my Muuv to best fit me?
Do I have to pay sales tax?
What are my payment options?
What is the payment plan option?
When will my account be charged?
I am a non-profit organization or government agency. How do I order without being taxed?
How accurate are the colors shown for each product?
I would like to order multiple Muuv chairs and/or complimentary furniture for my office. How do you handle this?
Chairs: 855-MUUV360 (855.688.8360) or firstname.lastname@example.org
Design Solutions: 844-4Align1 (844.425.4461) or email@example.com
What is the charge for shipping?
When purchasing the Muuv from our online store, delivery charges within the Continental U.S. is $150 flat-rate via FedEx Ground.
Do you deliver outside of the United States?
Yes. HI, AK, PR and other limited international delivery is available. We deliver to Canada from the USA and independently to Oceania/Australia via Office Warehouse.
Please contact a Muuv Specialist at 855-MUUV360 (855.688.8360) or firstname.lastname@example.org for details and confirmation of availability outside the 48 contiguous United States.
Do your products require assembly?
Orders, Cancellations and Returns
How can I track my order?
May I cancel or change an order?
How do I return an item?
Wrong Products Received
Warranty and Service
What do I do if my chair is not working properly?
How to schedule service?
Where do I find my label?
My product is no longer covered under warranty, how do I get parts?
What if I purchased from someone other than Align1 Solutions?
How do I care for my chair?
One of the best ways to keep Ultrafabrics looking great is through proper maintenance and regular cleaning to prevent excessive dirt from accumulating. To help keep your quality fabrics looking their best, follow these guidelines to extend the life of the fabric:
• Wipe up spills as soon as they occur
• Clean with soap and water or alcohol based cleaners
• Sanitize using disinfectants such as (1:5) bleach/water solution
• For stubborn stains, wipe off with isopropyl alcohol as soon as possible*
• Thoroughly rinse all solution residue with clean water
• Air dry
This information is not a guarantee. Please use all cleaning and disinfecting agents safely and as instructed. The use of other cleaning agents, disinfectants, conditioners or protectants is not recommended and can degrade fabric’s performance and may void Ultrafabrics warranty.